Audio Response Teller

You can access your accounts with Texas Plains Federal Credit Union by phone 24 hours a day, and get information on your shares, share draft or loan accounts. You can also withdraw funds by check and have it mailed to the address on the system. All you need is a touch tone telephone the telephone number (806)342-5800 or 1-888-723-2848 and your personal identification number which can be set up by an employee of the credit union. Once you have these things you have the following at your fingertips:

  • Check the balance of your accounts
  • Get a list of checks that have paid
  • Transfer funds between accounts
  • Withdraw funds by check made payable to you
  • Check deposits that have been posted to your accounts
  • Check Electronic Withdrawals
  • Transfer loan payments out of your share or share draft account

Audio Response is really very simple. Once you have been signed up with a PIN, you do one step at a time.

How to Begin:

  1. Call 342-5800 or 1-888-723-2848
  2. Enter your Member Number followed by the # sign
  3. Enter your Access Code _ _ _ _ (do not enter the # sign)
  4. Enter a 2 digit Action Code or 99 for a list of Action Codes

Share Types:
01 - Regular Share
02 - Share Draft (Checking)
04 - Special Shares
10 - IRA
23-26 - Term Certificates

Transactions:
10 - Transfer from share to checking or checking to share
11 - Share to loan transfer
17 - Check withdraw from shares

Balance Inquiries:
30 - Checking Account Balance
31 - Share Account Balance
32 - Loan Balance
33 - Certificate Balance

History:
50 - Last 5 Checking Deposits
51 - Last 5 Share Deposits
52 - Last 5 Share Withdraws
53 - Last 5 ATM Transactions
54 - Last 5 ACH (Electronic) Deposits
55 - Last 5 ACH (Electronic) Withdraws

Checking Account Inquiries:
40 - Last 5 Checks Cleared
41 - Last Checking Deposit
42 - Checks Cleared by Check Number

Other Codes:
## - Escape Current Action
96 - Change Access Code
99 - For Assistance

Texas Plains Federal
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iPhone® or Android Device