Questions
Frequently Asked
How do I sign up for Online Banking?
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Click the “Sign In” button on any page of Texas Plains Federal website.
From there, you’ll be guided through the process to:
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Create a new username (@You)
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Create a password
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Link your account
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Access your new Online Banking account
I received a message saying my @You (username) is already taken.
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The new online banking platform uses the @You as your login name, and it must be unique for every user.
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If the username you chose is already taken, simply try a different variation or slightly modify it until it’s unique to you.
I received a message saying “Account Number Already Associated”
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Only one member can be the primary user on an account.
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If you are a joint owner and would like to have your own separate login, please contact Texas Plains FCU at 806-373-6641 for assistance.
Will my external accounts still be linked?
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No. As part of the new enrollment process, you’ll need to re-link any external accounts (accounts held outside of Texas Plains FCU).
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The good news is that this process has been enhanced and simplified, making it easier and more convenient to complete going forward.
What happens to my automatic transfers?
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If you previously set up automatic transfers between your Texas Plains FCU accounts, you’ll need to re-enter those transfers in the new online banking system.
Is there a way to set up account alerts?
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Yes! After logging in:
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Select the account you’d like alerts for
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Click “Account Options” from the navigation menu
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Choose “Account Alerts”
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From there, you can create, edit, or cancel alerts at any time.
How do I transfer funds to another Texas Plains FCU member?
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Once logged in:
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Select “Move Money”
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Choose “Send Money”
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Follow the prompts to add a recipient and complete the transfer
Can I hide accounts or change the order they appear?
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Yes. From the main dashboard:
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Select “Organize Accounts”
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Use the toggle to hide or show accounts
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Drag and drop accounts to display them in your preferred order
My mobile app isn’t working. What should I do?
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Please make sure your app is fully updated:
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iPhone users: Download the new app from the Apple App Store
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Android users: Download the new app from the Google Play Store